Removing bad reviews is typically not possible directly, but If you see reviews that are defamatory or fake on websites like Google or Facebook, you can tell those websites about it. They will check and might remove those reviews if they’re not real.
But legitimate bad reviews can’t be removed. However, Review Eagle’s strategy has 2 parts for dealing with Bad Reviews that can actually improve your reputation and win more new customers because of how you handle things.
First, we provide our AI Online Review Responder technology that will craft a personalized response that accepts responsibility, apologizes for the situation, and actually offers a resolution path publicly. This shows your company as professional, customer service focused, and a leader in your industry – and thus future potential clients see how you responded and feel safe selecting your company knowing if they have any trouble or issues they will be greeted with kindness, professionalism and genuine care. This can actually have more power to influence buyers than multiple 5-star reviews and is a powerful strategy that essentially removes that bad review from the minds of potential clients going forward.
Second, by responding and engaging with the client – and directing them to your service team, you get a second chance to turn their experience around. Once you do that you ask them to revise their review online. In cases where they revise their review to positive, you can see genuine results because future customers see that your organization is a customer focused team to work with.