Sometimes, you might get a not-so-nice review, and that’s okay because you can’t make everyone happy all the time. What you should do first is reply to the not-so-nice review in a friendly and understanding way. Then, if you can fix the problem, try to make things better as soon as possible. After that, you can ask the person who left the not-so-nice review if they would consider changing it to a nicer one.  Review Eagle’s AI Online Review Responder automates this process for you to respond to the bad review you in a way that will address the issue, take ownership and apologize, and offer a solution with a helping hand.  This format of professional response to a bad review can turn the review into a sales tool in the future because future potential clients will see how you handle things and know you are a quality firm that cares for its clients, and favor you over other businesses that are not engaging and responding to reviews.